Frequently Asked Questions

The rental commitment is set at for a minimum of one month. There is flexibility however with setting up a shorter term with discussions held with management on a case by case basis.

Please note that we do not offer a moving service, however we are happy to recommend a trusted local provider who may also help with packing.

There is open-air storage options to support storing alternative vehicles on-site including boats, caravans and trailers. We also have space available to allow personal BYO containers to be stored on site.

By clicking on the Book Now tab you can view and select a container type and book a date that you wish to move on. Otherwise please call our team to help manage and reserve a space as this is may be subject to existing availability.

Payments are setup automatically during the onboarding process. Visa/MasterCard Credit or Debit cards are accepted and processed via the STRIP Payment Gateway. The first payment is taken out as pro-rata monthly in advance before accessing your facility. Ongoing payment are charged on the 1st of every month.

Any access to the property outside of 7am to 7pm require a call or message to the property manager 24hrs beforehand.

• There are a number of motion controlled, wide angled, day and night cameras setup strategically throughout the property providing 24hrs surveillance on the entire property. Footage is recorded and held of payback when needed.
• Security Gate is in place with a 6 digit pin created by the customer who can access the gate remotely via an app when entering/exiting the property. This gate automatically locks at 7pm and unlocks at 7am daily.
• As the business is located at the Archerfield Airport, there is a security firm that patrols the property at regular intervals during closing times

Self Storage HUB holds a $20 Million Public Liability Insurance Policy that complies with the requirement noted on our Lease Agreement while at the property.

This Policy will not however cover any of the customers belongings while being stored onsite. If you choose to insure your belongings you will need make contact with your current insurance provider to protect against loss or damage, either through an extension on your existing home/contents policy (check for "contents in commercial storage" clauses) or a specialized storage insurance policy from the facility or a third party, covering events like theft, fire, or water damage, as standard policies often don't cover items outside your home.

As noted in the Rental Agreement that was completed prior to moving in, it is noted that a 30 Day Notice period is required to be provided in writing (text or email) to management confirming your exit date.